At Champneys Beauty College your privacy is extremely important to us. We are committed to protecting and respecting and personally identifiable information that you might provide us with whilst you visit our website. The following privacy statement will explain what personal data we collect from you and how we use that information.
"Personal Identifiable Information (PII) " is information about you from which we can identify you (either on its own, or by piecing it together with other information.)
Champneys Beauty College collects PII to enable us to provide you with the information you need about being a student or a client with us. Some of the data we collect is provided directly by you, for example, when you sign up to our newsletter, make a booking for a treatment or apply to study with us.
We also collect information about how you interact with our website and products. We get this information by recording interactions using technologies like cookies.
The data we collect from you depends on your interaction with us and your own preferences. The type of data we collect can include the following:
Name and contact details – We collect your first and last names, email address, postal address, phone number and any other relevant contact details
Demographic details – We collect information about your age, gender and country
Course interests – We collect information about the course(s) you wish to study
Relevant medical information – We collect information regarding any medical information that is necessary for the safe administration of treatments either as a college client or a student
We may collect personal data when you deal with us or interact with us, which could take place via any one of the following methods:
When you visit the college;
When you use our website;
When you interact with us directly (e.g. telephoning, writing or emailing us, booking treatments, enquiring about or enrolling on courses, participating in promotions and competitions and attending events);
When you interact with us via third parties e.g. social media platforms
Champneys Beauty College uses the data we collect to operate our business and provide you with the products and services we offer. This includes using data to help personalise your experience. We may also use the data we collect to communicate with you. For example, keeping you informed about your booking or forthcoming courses. We use personal information we collect about you in the following ways:
To provide you with information, products and services that you request from us, including providing you with information about courses and treatments in the college salon
To process any transactions you are completing with Champneys Beauty College
Providing you with information about any courses you have previously attended or informing you about any similar courses that relate to those you have previously attended
Providing you with information about any salon treatments you have previously received or informing you about any similar treatments that relate to those you have previously received
Measuring and understanding the effectiveness of any advertising we serve to you or others and to deliver any relevant advertising to you based upon your activity on our website or enquiries
To offer any suggestions and recommendations to you about treatments or courses that may interest you, based on your previous attendance or website behaviour
Interacting with you on social media platforms
Champneys Beauty College will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to send you mailings). When we work with a third party we only disclose information necessary to deliver the service and we have a signed contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
We will only show you offers on the basis you have provided us with consent to do so. Consent is typically provided via checking an opt in box presented to you on a Champneys website form or it may be provided by you to us either verbally over the telephone or in person. Where your consent has been obtained verbally, we will always provide confirmation to you of the consent you have provided to us in the form on an email for your records.
Use of Data Processors
Accord Marketing Group – Accord support Champneys in with email marketing and online advertising, we provide them with information which allows them to contact customers about booking related information, news and offers from Champneys or Champneys Beauty College.
Mirus IT Solutions – Mirus support Champneys in hosting all of our customer data. Part of their role is also ensuring that appropriate security surrounds the servers where any data is stored, minimising any risk of a data breach.
You have a choice about whether or not you wish to receive information from us. If you are not interested in receiving marketing information from us about the latest salon offers or courses, you are able to unsubscribe from our mailing list at the bottom of any email you receive.
We will not contact you by email, phone or text message unless you have given us your prior consent.
We like to make sure that all the information we hold about our customers is as up to date as possible. If you would like to edit any of your details, please contact us and we will update our records accordingly.
What are cookies?
‘Cookies’ are small text files that are stored by your browser on your computer, mobile phone or tablet. They allow websites to store things like user preferences. Cookies allow websites to record things such as your preferences. Making your browsing experience more personalised.
Visiting a page on the Champneys website may result in the following cookie types being generated.
This type of cookie remembers your preference for the site, this means that you don’t need to re-enter this information each time you visit. These cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Each time you visit the website, software which is provided by another organisation creates an anonymous analytics cookie. These cookies recognise if you have visited the site before, if you haven’t it creates a new one. These cookies allow us to see how many users we have, how many of those are individual and how often they visit our website.
These cookies are used by software, they register and report the website user’s actions after viewing or clicking on an advert, with the purpose of measuring the efficiency of an advert and to present targeted adverts to the user. These cookies allow the users behaviour to be tracked across multiple domains.
The GDPR gives you various rights to the information we hold about you. Such rights can be exercised by you in accordance with the GDPR. In line with the regulation, all reasonable requests will be free of charge and processed within the permitted time period. Repeated requests may be subject to a fee which Champneys will advise you of prior to processing such requests.